Location: Chiswick
Salary: Competitive basic plus benefits


Location: Chiswick
Salary: Competitive basic plus benefits

About Smart

With millions of people switching their TV, broadband, mobile, energy and insurance suppliers every year, Smart is changing the way the people enjoy these everyday services. We stand out from the crowd for our digital mindset and the way we empower customers to stay on top of their lives.

Smart is set to become UK’s leading multi-play challenger offering truly differentiatd convergent services to consumers and the convenience of getting quality and value from a trusted brand.

Principle Responsibilities

The Head of Digital is responsible for trading the core business in the UK and as such is a key hire for the Group. The scope of the role covers commercial trading and digital marketing – it’s highly visible, highly accountable, and highly influential. Responsibilities will include;

  • Definition and execution of the trading strategy
  • Development of trading initiatives
  • Driving digital sales by converting site traffic
  • Set pricing across the UK trade companies
  • Developing and managing the promotional strategy
  • Monitoring key trading performance indicators to KPIs
  • Working closely with the category management, analytics and technology teams to improve the customer experience/sales journey
  • Managing and motivating a team of 5 plus agencies

Required Competences

  • Solid experience of designing, launching and operating an IT and Digital platform
  • Exceptional understanding of the IT and Digital platform components and commercials acquired as CTO in a telecom or energy organisation.
  • 3rd party supplier negotiations
  • Commercially astute
  • Tenacity and ability to deliver in an environment of rapid change.
  • Gravitas to influence at most senior level
  • Determined, resilient and controlled under pressure